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| UPS ReturnsSM on the Web |
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| Imagine your customers handling their returns on your Web site from start to finish. Imagine using return labels so smart that they include a package’s inbound itinerary. Imagine having a returns process that is as friendly to your customers as it is to your bottom line. And now, imagine a returns solution that accomplishes the complex implementation and integration often associated with such a process, but without placing a burden upon your IT resources. |
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| With UPS Returns on the Web installed, you have an advanced, browser-based, self-service returns solution that puts customers in control. They now process their returns online at your Web site. Your benefits include: |
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- Reduced turnaround time for a customer to get a returns label
- Reduced return call volume to better allocate resources
- Accelerated returns cycle to speed shipments to your facilities
- Enhanced customer service as customers serve themselves
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| UPS ReturnsSM on the Web, one of the most advanced solutions from UPS, offers efficiency and ease of use for you and your customer. It allows your customers to make a return request and create a return label on your Web site. |
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| With Returns on the Web, your customers can also request a UPS pick-up or find a convenient drop-off location. |
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| And now, Customer Solutions has developed a ready-to-use option of the Returns on the Web solution. You can get up and running quickly – no problem! |
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| Plus, if they have unique business needs, we can include customized features to support them, such as: |
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- Integration into their Web site
- Auto-populated fields from additional data sources
- E-mail notifications and messages
- Alternative return locations based on products or other criteria
- Customized reports
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| Do you want to build a returns program that is seamlessly integrated with your own Web site and IT systems? Then Returns on the Web is available in XML technology format. |
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| If you desire quicker implementation of a returns program, and if you have IT resource constraints, you can take advantage of Returns on the Web in a ready-to-use format. No integration required. |
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| The ready-to-use option of Returns on the Web is made possible by the creation of a portal through which your customers access a familiar Web environment to request and print a returns label. |
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| Customer Solutions consultants can review your returns processing needs and help implement a Web browser-based, self-service returns solution that puts your customers in control. They now process their returns online at your Web site. Your customer satisfaction increases, your returns costs go down and you can manage your inventory better. |
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Expense Management
