Plow & Hearth
Plow & Hearth is a leading national catalog, retail and Internet company based in Madison, Virginia, with annual sales exceeding $100 million. The thriving company turned to Customer Solutions when it faced a challenge with product packaging in its mail order business.
Challenge
Enhance the supply chain of a major distributor of generic pharmaceuticals to help it efficiently handle rapid growth in sales and maintain high service levels.
Solution
Analyze the products and their packaging at a state-of-the-art package engineering lab to pinpoint the causes of damage and use the data to develop economical and protective new packaging specifications that vendors can easily adopt.
Leg Avenue
Based in Los Angeles, designs and manufactures fine hosiery and lingerie products for wholesale distribution to retail outlets throughout the United States. Customer Solutions helped the company upgrade its distribution processes to keep pace with rapid growth.
Challenge
Improve the supply chain performance of a major wholesaler of hosiery and lingerie products to efficiently manage rapid growth in sales.
Solution
Implement process improvements at the existing distribution center to immediately boost shipping capacity, and design a new facility equipped with advanced logistics processes and technology tailored to the company’s long-term business goals.
Results
Doubled shipping throughput at existing distribution center
MBS Direct
Founded in 1992 as a division of MBS Textbooks Exchange, Inc. Its business: to deliver new and used textbooks and course
material to students of over 550 distance learning institutions, colleges and high schools. MBS Direct manages materials
for 250,000 courses and serves more than 1.3 million students.
Challenge
Improve customer service and shipping process to increase sales and support future company growth.
Solution
UPS ReturnsSM on the Web and Customer Solutions ready-to-use portal integrate into the client web
site. Improved accounting functionality with customized UPS Return label.
Brochures
Healthcare
